Return & Refund Policy

RETURN POLICY
No returns/exchange/refunds will be accepted due to authenticity-related concerns as items
sold are authentic. Additionally, no exchange/refund is allowed for another design once the
item has been delivered and received.
In most cases, you can return, refund, or exchange in the following situations:

• Product(s) was sold out; or
• Product(s) received is faulty or damaged; or
• exclusivelyUSA incorrectly fulfilled product specification(s) (e.g. incorrect size, color,
  etc.); or
• Product(s) received is substantially different from the product description listed in the
  website

Returned items must meet our return policy:

• • Returns must be made in the original condition in which they were received, unworn,
    undamaged, with all tags attached and in their original packing.
  • Returns of footwear and accessories must include the original brand boxes and dust
    bags, if given, and must be packaged in a protective few layers of bubble wraps for
    delivery.
  • When trying on footwear, do not mark the soles or damage the box.

We offer a three-day return policy for faulty items dispatched after the customer receives the
order. Any request of returns/exchange after three (3) days upon receiving the item will not
be entertained.

Please ensure that your items are in their original condition, as stated previously. Any
returns not fulfilling our policy will not be accepted.

REFUND POLICY
After we receive and accept your return, your refund will be processed using the original
payment method. We’ll keep you informed along the process.

We can provide you a refund in the form of an e-wallet if you are eligible; the amount will
apply at check-out when you shop with us next time.

You will get an email confirming the transaction once the refund has been processed.

Refunds can take several business days to reflect on your account. This varies depending
on your financial institution.

Please keep in mind:

• Whenever possible, refunds are credited to the payment method with which the
  original purchase was made.
• Whenever possible, refunds are credited in the same currency as the original
  purchase.
• Whenever possible, refunds are credited to the purchaser’s account.
• The time required to get your refund varies according to the payment type used or the credit card provider.
• If you used a promotional voucher to make your purchase, you would receive a refund for the amount paid only.